Return Policy

We do not accept returns or exchanges unless the item you purchased is defective or the size is incorrect. If you receive a defective item, please contact us at with details of the product and the defect. After receiving confirmation about your return, you can send the item you consider defective to:

Within USA or International:
Federal Direct
150 Jaycee Drive
West Hazleton, PA 18202
United States of America

Within Canada:
305 Mountain Street, 722
Montreal, QC H3C 0R6

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.